Frequently asked questions

Scribo is priced either as a monthly, six-monthly or yearly subscription, regardless of the number of practitioners under the account of your clinic on Scribo.

Find out more information about our pricing plans here.

We understand it is painful to enter data when migrating to a new system.

You can check the tutorial here on how to import patient data.

At Scribo, we comply with the Data Protection Principles outlined in the Personal Data (Privacy) Ordinance of Hong Kong (PDPO).

Collection and processing of all personal data by Scribo are performed under consent of its users and their clients by our commitments stated on our Privacy Policy and in compliance with the PDPO.

We process these data in a secure manner and should only keep them for as long as necessary for enhancing our businesses and services supporting our users.

We take care of your data seriously. Separate certificates are in place for all access to the frontend, backend and data repositories of Scribo, from which we also deploy client-side field level encryption on all our databases.

The software application of Scribo and its operating databases are hosted on and made available through the Amazon Web Services (AWS) and Google Cloud Platform (GCP). Specifications of AWS's security could be viewed here, and specifications of GCP's security could be viewed here.

Yes, the trial version of Scribo is exactly the same as the paid version. If you decide to keep using Scribo after your trial has expired, your account will remain the same with all the content and data you stored or documented.

If you decide not to continue with us after your trial period, we guarantee your data will remain accessible for you to export them in .csv files within 90 calendar days after your cancellation date.

There are no hidden fees in using Scribo.